“I bought the Bravia 8 Soundbar and subwoofer. The sound is nothing like what it was in the store. Could it be because I have an older Samsung TV or that I have cathedral ceilings?”
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Hi sandiphi, Thank you for reaching out and sharing your experience with the Sony BRAVIA Theater Bar 8! The sound quality you’re experiencing could be influenced by a few factors. To optimize your audio performance, we recommend adjusting the sound settings on your soundbar: Go to Sound settings > Auto DRC > Off. The Auto DRC (Dynamic Range Compression) compresses the dynamic range (range between the loudest and quietest parts) of the audio signal to make it easier to hear softer sounds. If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Best Buy Username: Telephone Number: Additional Information regarding your experience with the BRAVIA Theater Bar 8. Thank you for your patience, and we look forward to improving your experience! Sincerely, Maria
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