“I just bought this Sony Subwoofer to add to my Sony Receiver STR-DH790, I connected all the cables following the Manual instructions, all the bass sounds good however the subwoofer turns Off by itself, even with the Sony receiver is still On… Please help!”
Answer This Question
1-2 of 2 Answers
It could be an issue with the sub, it could possibly cut out to a power issue to not blow the sub or leave the power save option on the back of the sub to off.
Sorry, there was a problem. Please try again later.Hi Angelo, Thank you for reaching out to us with your concern, and we apologize for the inconvenience. The SA-CS9 115W 10” Active Subwoofer features an auto power on/off function. If there is no signal input for a few minutes, the POWER indicator lights up in red and the subwoofer enters power-saving mode. And while in this mode a signal is input to the subwoofer, the subwoofer automatically turns on. Additionally, if you turn down the volume level of the receiver too low, the auto power on/off function may activate, causing the subwoofer to enter power saving mode. If you haven't tried yet, please try turning off this feature by sliding the POWER SAVE switch on the rear panel of the subwoofer to OFF and see if it resolves the problem. Should you need more technical assistance or information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following: Name: BestBuy Username: Model Number: Issue: Telephone Number: Thank you so much for purchasing our SA-CS9 115W 10” Active Subwoofer and for choosing Sony! Best regards, Romeo Sony Social Support
Sorry, there was a problem. Please try again later.