“Does anyone have a problem with the subwoofer not working? It does not seem to want to link to the soundbar.”
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Make sure the sub woofer has a clear path to the soundbar. I had this problem but solved it by simply relocating a metal plant stand.
Sorry, there was a problem. Please try again later.Hi Sew, We're sorry to hear that you're having an issue connecting the wireless subwoofer to the soundbar. Let's try to isolate and resolve this issue by following the troubleshooting steps below: Make sure that the power indicator on the subwoofer is lit in green or amber. If the power indicator on the subwoofer does not light, try the following. – Make sure the AC power cord (mains lead) of the subwoofer is connected properly. – Press (power) of the subwoofer to turn on the power. If the power indicator on the subwoofer flashes slowly in green or amber, or lights in red, try the following. – Move the subwoofer to a location near the bar speaker so that the power indicator on the subwoofer lights in green or amber. – Follow the steps in “Connecting the Subwoofer” (page 15). If the power indicator on the subwoofer flashes in red, press (power) of the subwoofer to turn off the power and check whether the ventilation holes of the subwoofer is blocked or not. The subwoofer is designed for playback of bass or low frequency sound. If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. Play the built-in demonstration music by following the steps below and check that the sound is output from the subwoofer. Press and hold on the bar speaker for 5 seconds. The built-in demonstration music is played. Press again. The built-in demonstration music Subwoofer is canceled and the system returns to the previous status. Press SW + on the remote control to increase the subwoofer volume (page 11 of the operating manual). Set the night mode to off (page 29 of the operating manual). Please note: After resetting subwoofer if you're still having issues, you can go into setup menu and change frequency on subwoofer. This should help stabilize the connection. Hope this helps! If you are unable to resolve your concern, please contact us. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
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