“I have been using the HTG700 for about a month and it is out of sync by about 1/2 second any recommendations? It is connected using the supplied cable to the existing earc on my XBR75X900E. Kind of disappointing, did I just get a bad one or can I adjust?”
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When I changed the input to Enhanced, that seemed to fix the sync problem I had.
Sorry, there was a problem. Please try again later.Hi Donster, Thanks for your inquiry. We sincerely regret to hear you are having issues with your HTG700. This is definitely not the experience we wanted you to have in our product. Let's try to isolate your out of sync audio issue by following the steps below: 1. If you are using an HDMI cable to connect a device to your TV, make sure it is a Certified Premium HDMI cable with a length of 6 feet or less. • Skip this step if you don’t have one available. 2. Set [AUDIO] - [SYNC] to [0ms] if it is set to the range between 40 msec and 120 msec. 3. A time gap between the sound and picture may occur depending on the sound source. If your TV has a function that delays the image, use it for adjustment. 4. On the TV settings, set the RS232C control to Via serial port. Note: This setting may affect the power consumption of the TV. A. On the remote control, press the HOME button. B. Select Settings → Remotes & Accessories → Via serial port. Note: If this step does not resolve the issue, change this back to the original setting before continuing. 5. Perform a reset on the TV and Soundbar. Please refer to this link for instructions https://www.sony.com/electronics/support/articles/00159487. 6. Make sure Software Auto update is set to ON (for future software updates). A. On the supplied remote, press the Help button. B. Select System software update, and make sure Automatically check for update is set to ON. Please refer to these links for more information: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-g700/articles/00249832 https://www.sony.com/electronics/support/articles/00026069 May we contact you to help and get more information? If so, please email us at socialsupport@am.sony.com with the following details: Full Name: BestBuy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the HTG700 We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thanks again for shopping Sony. Sincerely, Jess
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