WHY DOES THIE SOUND BAR HAVE A DELAYED VOLUME WHEN YOU CHANGE CHANNELS OR FAST FOWARD OR REWIND. WE'RE TALKING 10 SECONDS OR MORE WITH A BRAND NEW SONY TV null

Question

Bubba · Accepted Answer

Does your original sound source use Sony's Bravia Sync?

If not, you will need to connect your sound source to your new TV with an optical cable.

I found this answer in a Sony publication; somewhere in Space-Time.

SonyListens · Answer

Hi Kearny, Thank you for choosing Sony. We are sorry to hear that you are experiencing issues with audio delay when changing channels, fast forwarding or rewinding on your Sony TV. A time gap between the sound and picture may occur depending on the sound source.

If the TV picture has a delay with the audio on the soundbar, you can adjust the delay between the picture and sound. You can adjust from 0 msec to 120 msec in 40 msec increments. The default setting is [0ms]. To check on how to adjust the [Sync] feature of the soundbar, please refer to this link: https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf page 34

Also, if your Sony TV has a function that delays the image, please use it for adjustment.

Should you need further assistance with your HTG700, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

“WHY DOES THIE SOUND BAR HAVE A DELAYED VOLUME WHEN YOU CHANGE CHANNELS OR FAST FOWARD OR REWIND. WE'RE TALKING 10 SECONDS OR MORE WITH A BRAND NEW SONY TV”

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