“Hey my link buds s case just went dead on me I saw online that this is common please help . For no reason it has charge but is not responding to the buds or any button pressing. What do you recommend?”
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Throw them in the garbage
Sorry, there was a problem. Please try again later.Hi Votersright, We apologize for any inconvenience that you experienced with your Sony Linkbuds S. If the earbuds or the charging case does not operate correctly, initialize the unit. Please follow these steps on how to initialize the earbuds. Set the earbuds into the charging case. Leave the lid of the charging case open. Press and hold the initialize button of the charging case for about 15 seconds or more. The indicator (blue) on the charging case repeatedly flashes twice in a row, and then the indicator (orange) starts flashing. Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. When the initializing is complete, the indicator (green) on the charging case flashes 4 times. Hint: You can also initialize the headset with the “Sony | Headphones Connect” app. If you're unable to resolve the issue after initializing the unit, please contact us for further assistance. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
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