Questions & Answers

Q: QuestionIf I do the 12 month payment will I still get it on the release date?

Asked 5 years ago by Mam.

Q: QuestionCrazy how I had the PS5 Digital in my cart 3 times, checked out 3 times and each time it failed. Only to now see it’s sold out. Anyone else have this issue?

Asked 5 years ago by C3certifam.

• A:Answer I had same thing until it just shows "out of stock" and "coming soon"

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  Answered 5 years ago by t0x1

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Q: QuestionSo when is the pre-order going to be available.?

Asked 5 years ago by G.

Q: QuestionTried to preorder for several hours on 3 different devices last night, kept getting errors. Got to the payment screen a couple times, but errors plagued the entire process. Way to go best buy. This is why brick and mortar is going the way of the dodo.

Asked 5 years ago by Error.

Q: QuestionWhat happened during the pre order process? It will not add to my cart?? What does coming soon mean? Will there be another pre-order today?

Asked 5 years ago by Anonymous.

Q: QuestionSpent my time refreshing from 12am until 2:15am. Continued to put my card information in and could never check out. Will there be more options to pre-order or was it just for that 1 day?

Asked 5 years ago by PS5.

• A:Answer Of course there will be this is one round. It doesn’t launch till November.

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  Answered 5 years ago by Truth

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Q: QuestionAre there gonna be more preorders today 9/17/2020?

Asked 5 years ago by Jason.

Q: QuestionHow do I even preorder this ? All I see is coming soon smh

Asked 5 years ago by Angi.

Q: QuestionAre pre orders available or what?

Asked 5 years ago by Stonecold.

Q: QuestionIt's the year 2020. The internet is not new. The technological failure to handle the surge in attempted PS5 pre-orders might have been OK in 1992... Is this how Best Buy goes the way of Circuit City and CompUSA?

Asked 5 years ago by Anonymous.

Q: QuestionThanks best buy for your site crashing. Next time be ready as I was checking out and kept getting errors asking me to select store even though one was selected and wouldn't let me proceed to payment.

Asked 5 years ago by Solo.

Q: QuestionCan someone tell me if they’re sold out?!? If they r when will it come back?

Asked 5 years ago by Saul.

Q: Questionwhy won't it let me pre order the play station 5

Asked 5 years ago by syl.

Q: QuestionWill there be another round of PS5 preorders, becuse this last launch was full of holes....? I had it in my cart and could not check out either....

Asked 5 years ago by Anonymous.

• A:Answer I hope so. I believe it wasn't supposed to allow pre orders until later today. Since the ps show didn't announce the pre order date until after the show it started popping up available at many shops. I eventually got to pre order after several attempts and swapping card numbers.

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  Answered 5 years ago by Matt

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Q: Questionafter I have the product in my carts and just going to pay it didn't work. why best buy treating your customers in this way

Asked 5 years ago by Mazen.

• A:Answer Cause this is just a pre order getting ready, you can’t actually order it yet

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  Answered 5 years ago by Someone

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Q: QuestionI have tried numerous times preordering the PS5 as the email indicated it was available to preorder. I’ve about given up because since I immediately received the link all it shows is “coming soon”.

Asked 5 years ago by Paula.

Q: QuestionWhy was the pre order sold out at 8 pm the day before it was supposed to go up for sale that money hungry are you business practices like this loose you more in the long run as for this debacle has me thinking don’t do business here anymore

Asked 5 years ago by Anonymous.

Q: QuestionWill there be more pre-orders going live or no.

Asked 5 years ago by Jacob.

Q: QuestionIt wont let me pre order

Asked 5 years ago by Anonymous.