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Hi GWare , thank you for posting your concern. The SRSXB23 can be paired to devices that support the following Bluetooth profiles: A2DP (Advanced Audio Distribution Profile) AVRCP (Audio Video Remote Control Profile) HSP (Headset Profile) HFP (Hands-free Profile) We also recommend following the troubleshooting steps on the Help Guide to help fix the issue. https://helpguide.sony.net/speaker/srs-xb23/v1/en/index.html If this does not help, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Erin
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