“I’m having a hard time reconnecting to my speaker and it mentioned factory reset how do I reset my speaker ?”

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• Open the back cover and theres a really small reset button

  Answered by Nabj 5 years ago

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• Hi Valarie, we're sorry to hear that you have an issue with your SONY unit. You can factory reset or initialize with the speaker turned on, press and hold the – (volume) button and the (power) button/ PAIRING button at the same time for more than 5 seconds until the speaker turns off. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl

  Answered by SonyListens 5 years ago

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