“I purchased this speaker on 6/22/2021 so the one year warranty is near. The speaker now plays for a bit then makes a funny noise and disconnects from phone. I have to turn off the speaker to get it to play again. Replace or money back please.”
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Sony reached out to me and has never responded back. May I return this product for an exchange?
Sorry, there was a problem. Please try again later.I would replace it, it could just be a bad speaker.
Sorry, there was a problem. Please try again later.Hi Momof2, We are sorry to hear that you are experiencing issues with your SRSXB43, we'd love to troubleshoot the issue and make this a better experience for you. For this, the rechargeable built-in battery may be empty or running low. Connect the speaker to an AC outlet with the supplied AC adaptor for battery charging. Also, the auto power off (Auto Standby) function may have activated. After about 15 minutes in certain circumstances, such as when the volume of the audio input is low, the power will automatically turn off. Raise the volume of the connected device for use, or set the auto power function to off. For reference, please check our help guide link: https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741502.html You may also try resetting and initializing the SRSXB43 and check if the issue still occurs. To reset, please follow this help guide link: https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741506.html To initialize, please follow this link: https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741507.html Should you need further assistance, please contact us for help. Please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
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