Not that I like commercials but on some channels the commercials come in loud and clear but others the commercials have picture but no sound. During the super bowl I could not hear the ref say what the penalty was and on who. What’s wrong and how do I fix null

Question

SonyListens · Accepted Answer

Hi Poni,

We do apologize for the inconvenience. Are you using a cable box or antenna? Power reset the AV receiver, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. After the power reset, if you're using a cable box, disconnect the HDMI cable from the cable box to the AV receiver then reconnect them. Make sure the cables are secure at both ends.

If the issue still occurs, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

“Not that I like commercials but on some channels the commercials come in loud and clear but others the commercials have picture but no sound. During the super bowl I could not hear the ref say what the penalty was and on who. What’s wrong and how do I fix”

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