“I tried playing the Transformers 4K UHD disc on this player but it was not able to recognize the disc and play it. I played the same disc on my Xbox One S and it played fine. I have applied the updated firmware to the player as well. Anybody w/ same prob?”

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• Try to change your HDMI cable. I had the same issue but once I changed the HDMI cable it worked fine.

  Answered by Michael 8 years ago

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• Hi MichaelO, thanks for bringing this up. Please visit the link below for possible troubleshooting steps to fix this issue. I hope it helps. Regards, ^Ron https://us.en.kb.sony.com/app/answers/detail/a_id/30372/

  Answered by SonyListens 8 years ago

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