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Name: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand: Sony
SKU: 11932696
Price: 289 USD
Availability: SoldOut
Rating: 4.3 (2345 reviews)

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:: WF1000XM5/B; |
SKU:: 11932696

User rating, 4.3 out of 5 stars with 2345 reviews.

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QuestionThe BEST!! earbuds UNTIL, for no apparent reason, the Right Bud loses a full charge after 20 min or so! This is the 2nd pair that's done this: lifespan=year + 3 mos. Handled carefully, kept clean & dry. Basic use. Noise canceling only. Any fix/update?
Asked 9 months ago by steampunk.
- Answer Hello steampunk, Thank you for reaching out to Sony. We sincerely apologize for any inconvenience you may be experiencing with your WF-1000XM5 earbuds, specifically regarding the short battery life in the right earbud. We suggest following the steps outlined below to help address the battery issues with your earbuds: Firmware Update: Make sure your earbuds are running the latest firmware, version 4.0.2. For more details, please visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 Reset Your Headset: To reset your headset, refer to this guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html Initialize to Factory Settings: To initialize your headset, kindly follow the instructions provided here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html Battery Life Tips: We recommend following the article linked below for further assistance with battery life: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html If you continue to experience battery issues after following the provided steps, please reach out to us at [email protected]. We kindly ask that you include the following information in your message: Name: BestBuy Username: Model Number: Description of the Issue: Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fred
  Answered 9 months ago by SonyListens
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QuestionHow well do these work cancelling the noise from a lawn mower?
Asked 9 months ago by BobC.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer I ride a tractor lawnmower, which is loud, and I don’t hear nothing but the music from the earbuds, amazingly quiet!!!
  Answered 8 months ago by klmx
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QuestionWhat is the distance between the phone and the ear buds.
Asked 9 months ago by Seandu.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer I have been able to walk over 120 feet away and still be connected with no change in sound quality.
  Answered 2 months ago by AudiophileListener
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QuestionWhat are its specifications, especially the frequency ranges
Asked 1 year ago by TurtlePark.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer Hi TurtlePark, Thank you for your inquiry! The WF1000XM5s have an 8.4mm driver and frequency response of 20-20,000Hz. Hope this helps! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Regards, Sam
  Answered 1 year ago by SonyListens
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QuestionIs the battery better than mx4? The mx4 battery is absolutely terrible.
Asked 1 year ago by RazvanP.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer Yes battery life is better than the 4s
  Answered 1 year ago by EloyD
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QuestionHow well would ANC handle a shooting park or other high DB locations, would I be able to hear people talking round me while ANC is active at a venue like this?
Asked 1 year ago by Timmy.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer Hi Timmy, Thank you for your question. The Noise Canceling function of our WF-1000XM5 is most effective for low frequency (bass) noise, such as noise made by vehicles or air conditioning, but not all sounds can be completely canceled. It is not as effective for higher frequencies, such as human voices. Although I believe these headphones would be very helpful in blocking the noise in shooting parks. If you're concerned about hearing protection in a shooting park, it's recommended to also use traditional hearing protection, such as earmuffs or earplugs. These can provide additional protection against loud noises, especially in environments with sudden, intense sounds. I hope this helps! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you're in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Best regards, Romeo
  Answered 1 year ago by SonyListens
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QuestionWhat is the maximum wireless range?
Asked 1 year ago by Anonymous.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer Not too far - if you leave the room or go behind walls far away it tends to lose audio quality - max I'd say is about 20-30 feet, less if there are obstructions.
  Answered 1 year ago by ArnavK
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QuestionWhat's the range for this device? i.e., how far can I be away from the Bluetooth device and still have connectivity?
Asked 1 year ago by Maggie.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer Hi Maggie, The WF-1000XM5 has a Bluetooth specification version 5.3 with an effective range of up to 32.8 ft/10 m (line of sight). The actual range will vary depending on factors such as obstacles between devices, magnetic fields around a microwave oven, static electricity, reception sensitivity, antenna’s performance, operating system, software application, etc. I hope this helps! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Best regards, Romeo
  Answered 1 year ago by SonyListens
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QuestionCan I pair it with my laptop,?
Asked 1 year ago by Ive.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
- Answer Yes you can.
  Answered 1 year ago by Krishna
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QuestionHad mine for 2 months and were working great, a couple minor connectivity issues but nothing that re pairing didn't fix. That said the case hasn't taken a charge for last two days, I've tried 4 different chargers and it's stuck at 12%.
Asked 1 year ago by IntelligentDonkey.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer Hi IntelligentDonkey, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you're having some issues with your WF1000XM5. This is certainly not the news we'd like to hear from you. To troubleshoot the problem, please visit Sony's support website and search for the following articles: • The headphones do not charge (WF-1000XM5) • How to reset or initialize the WF-1000XM5 Should you need more information or technical assistance, don't hesitate to contact us by following the steps below: Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: We value you, and thanks for choosing Sony. Best regards, Romeo Sony Social Support
  Answered 1 year ago by SonyListens
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QuestionI ride motorcycles will I be able to talk while I ride? And people not hear my pipes
Asked 1 year ago by Oddball.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer They generally are pretty good at muffling surrounding audio, that being said, mic quality is not very good (a common problem for most wireless earbuds). Mic is very quiet so motorcycle might be too loud.
  Answered 1 year ago by ArnavK
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QuestionDid you fix the connectivity issue that was associated with the Sony WF-1000XM4? I could never got them to connect with any of my devices. Finally gave them away and bought bose back in 2021.
Asked 1 year ago by RaymondL.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer I never had the xm4's, the xm5's I got never had an issue connecting they instantly pair and switch through my devices I have them connected to instantly aswell
  Answered 1 year ago by Ghostpanda
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QuestionHello, can I pair these with a PS5? If so, do they connect directly or do you need to purchase an adapter like a USB-C transmitter. Is there one Sony recommends to use? TY!
Asked 2 years ago by sirSpeedy.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer No
  Answered 2 years ago by JamarS
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QuestionCan you exercise with this earbuds on
Asked 2 years ago by Anonymous.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer To a certain level, no football, or collision sports but with the right tips, they are stuck real well in you ear. Not water proof to well, so avoid running in the rain.
  Answered 2 years ago by DannyMcC
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QuestionIs it possible to turn off the noise cancellation? It gives me a headache.
Asked 2 years ago by Jerry.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer When the earbuds are in press tap the left earbud and it should turn off, if not go to the Sony Headphone app and turn it off when they are connect to a phone through bluetooth, work with the headphones too.
  Answered 2 years ago by DannyMcC
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QuestionWill these earbuds last longer than 8 hours on a single charge if I turn off noise cancelling and other features?
Asked 2 years ago by DSD25.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer I'm a dork so I tried this just for you. The answer is... I kept getting very phone calls and couldn't resist youtube and Tidal so I lost ONE of the ear buds just before 8 hours and charged it for 5 minutes and got another 55 minutes out of it. Close though. I bet if I had set the app how you mentioned then uninstalled the app and then had volume at about half then it would have made it a lot longer.
  Answered 2 years ago by RGB2
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QuestionHow does the bass sound in them and are they pretty loud
Asked 2 years ago by Frankie.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer No, not really, it is great, but not loud, like most earbuds their bass is not great. As in the defention in the bass is great but not loud and not gonna leave a feeling.
  Answered 2 years ago by DannyMcC
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QuestionIs the noise cancellation as good as it is in the video will it truly silence everything around me
Asked 2 years ago by Riley.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer Pffft, not even close! You will need ANC turned on and something playing fairly loud to silence the background noise completely. Honestly, I’ve heard there are several better options out there.
  Answered 2 years ago by Realist
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QuestionDo they have noise cancelling modes like the bose quit earbuds do?
Asked 2 years ago by AmyM.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer They do, the have like a full sound canceling mode, an active sound cancelling mode which speak to chat, and finally they have transparency mode and if something is too loud they will auto quite to protect your ears while in that mode.
  Answered 2 years ago by DannyMcC
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QuestionDo these have a find feature if i loose them. If i lose them in the house can i go to the app and get them to beep or something so i can find them?
Asked 2 years ago by Stsmi.
This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Answer No they do not
  Answered 2 years ago by DannyMcC
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Showing 41-60 of 84 questions

Questions & Answers

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Q: QuestionThe BEST!! earbuds UNTIL, for no apparent reason, the Right Bud loses a full charge after 20 min or so! This is the 2nd pair that's done this: lifespan=year + 3 mos. Handled carefully, kept clean & dry. Basic use. Noise canceling only. Any fix/update?

Q: QuestionHow well do these work cancelling the noise from a lawn mower?

Q: QuestionWhat is the distance between the phone and the ear buds.

Q: QuestionWhat are its specifications, especially the frequency ranges

Q: QuestionIs the battery better than mx4? The mx4 battery is absolutely terrible.

Q: QuestionHow well would ANC handle a shooting park or other high DB locations, would I be able to hear people talking round me while ANC is active at a venue like this?

Q: QuestionWhat is the maximum wireless range?

Q: QuestionWhat's the range for this device? i.e., how far can I be away from the Bluetooth device and still have connectivity?

Q: QuestionCan I pair it with my laptop,?

Q: QuestionHad mine for 2 months and were working great, a couple minor connectivity issues but nothing that re pairing didn't fix. That said the case hasn't taken a charge for last two days, I've tried 4 different chargers and it's stuck at 12%.

Q: QuestionI ride motorcycles will I be able to talk while I ride? And people not hear my pipes

Q: QuestionDid you fix the connectivity issue that was associated with the Sony WF-1000XM4? I could never got them to connect with any of my devices. Finally gave them away and bought bose back in 2021.

Q: QuestionHello, can I pair these with a PS5? If so, do they connect directly or do you need to purchase an adapter like a USB-C transmitter. Is there one Sony recommends to use? TY!

Q: QuestionCan you exercise with this earbuds on

Q: QuestionIs it possible to turn off the noise cancellation? It gives me a headache.

Q: QuestionWill these earbuds last longer than 8 hours on a single charge if I turn off noise cancelling and other features?

Q: QuestionHow does the bass sound in them and are they pretty loud

Q: QuestionIs the noise cancellation as good as it is in the video will it truly silence everything around me

Q: QuestionDo they have noise cancelling modes like the bose quit earbuds do?

Q: QuestionDo these have a find feature if i loose them. If i lose them in the house can i go to the app and get them to beep or something so i can find them?

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QuestionThe BEST!! earbuds UNTIL, for no apparent reason, the Right Bud loses a full charge after 20 min or so! This is the 2nd pair that's done this: lifespan=year + 3 mos. Handled carefully, kept clean & dry. Basic use. Noise canceling only. Any fix/update?

QuestionHow well do these work cancelling the noise from a lawn mower?

QuestionWhat is the distance between the phone and the ear buds.

QuestionWhat are its specifications, especially the frequency ranges

QuestionIs the battery better than mx4? The mx4 battery is absolutely terrible.

QuestionHow well would ANC handle a shooting park or other high DB locations, would I be able to hear people talking round me while ANC is active at a venue like this?

QuestionWhat is the maximum wireless range?

QuestionWhat's the range for this device? i.e., how far can I be away from the Bluetooth device and still have connectivity?

QuestionCan I pair it with my laptop,?

QuestionHad mine for 2 months and were working great, a couple minor connectivity issues but nothing that re pairing didn't fix. That said the case hasn't taken a charge for last two days, I've tried 4 different chargers and it's stuck at 12%.

QuestionI ride motorcycles will I be able to talk while I ride? And people not hear my pipes

QuestionDid you fix the connectivity issue that was associated with the Sony WF-1000XM4? I could never got them to connect with any of my devices. Finally gave them away and bought bose back in 2021.

QuestionHello, can I pair these with a PS5? If so, do they connect directly or do you need to purchase an adapter like a USB-C transmitter. Is there one Sony recommends to use? TY!

QuestionCan you exercise with this earbuds on

QuestionIs it possible to turn off the noise cancellation? It gives me a headache.

QuestionWill these earbuds last longer than 8 hours on a single charge if I turn off noise cancelling and other features?

QuestionHow does the bass sound in them and are they pretty loud

QuestionIs the noise cancellation as good as it is in the video will it truly silence everything around me

QuestionDo they have noise cancelling modes like the bose quit earbuds do?

QuestionDo these have a find feature if i loose them. If i lose them in the house can i go to the app and get them to beep or something so i can find them?