“Incoming calls work but I get no ring tone through the buds ??”
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Hi Rick, We're sorry to hear that you're having an issue with your headphones. This is definitely not the experience we want you to have. Allow us to help you and turn this into a better experience. If no ring tone is heard via the headset, please try the following: 1. The headset may not be connected with the smartphone or mobile phone over HFP or HSP. 2. Check the connection status on the smartphone or mobile phone. 3. If playback does not pause automatically, operate the headset to pause playback. Reference: https://helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002757658.html If this does not help, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Erin
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