A:AnswerI was not able to with an IPhone SE 2020, I could hear the ring but needed to grab my phone to answer and talk. Would not keep connected to talk,
A:AnswerHi Billpp, thank you for inquiring about the WFXB700. Below is the pairing process of the WFXB700 with an iPhone.
Remove both units of the headset from the charging case.
Enter pairing mode on this headset.
Unlock the screen of the iPhone if it is locked.
Find the headset on the iPhone.
Select [Settings]. Touch [Bluetooth]. Touch the switch to turn on the Bluetooth function.
Touch [WF-XB700].
If Passkey (*) input is required, input “0000”.
Reference: https://helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755802.html
Regards,
Erin
A:AnswerHi Best Buy Customer,
Thanks for your question. The WF-XB700 will work with most any Bluetooth device. That being said, it is good to note that it will depend if the Kindle device supports Bluetooth headphones. The WF-XB700 is designed to pair with devices that support A2DP (Advanced Audio Distribution Profile) and AVRCP (Audio Video Remote Control Profile) Bluetooth profiles. I hope this helps!
Regards,
Jess
A:AnswerHi Markus, thank you for inquiring about the WFXB700. Yes! These headphones will work with devices that support Bluetooth A2DP (Advanced Audio Distribution Profile). Regards, Erin
A:AnswerHi Keyz,
Thank you for your inquiry. Unfortunately, our headphones do not have alerts or detection sensor to track if your device is missing. - Kris
A:AnswerHi Glen, thank you for your inquiry. Press the button on the left unit once during music playback to increase the volume and press and hold the button on the left unit during music playback to decrease the volume continuously. For more details, please check the Help Guide: https://helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755775.html?search=volume Regards, Erin
A:AnswerHi Kar,
Thank you for your interest with our WFXB700 Headphones. Unfortunately, it doesn't have an international warranty. The manufacturer warranty only applies within the country of purchase. Should you be purchasing the unit from the US, keep in mind that the warranty for service will be in the US.
Regards,
Kris
A:AnswerHi Kamil,
Thanks for reaching out, and we're sorry to hear about what happened. The two sides of the headphones and the charging case are pre-set with information that allows them to communicate to and from each other. These settings can only be configured at an Authorized Service Center with all three components present. For this reason, you can't simply replace one missing part. If you lose the charging case or one side of the headphones, you may send the remaining items to the Service Center so that a replacement for the missing part can be acquired and reset with the remaining components.
Note: The warranty does not cover the cost of replacing lost or missing items.
You may access the following link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00189241
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
A:AnswerHi Dustin,
Thank you for your interest in our WF-XB700 Truly Wireless Headphones with EXTRA BASS! We apologize, these headphones do not feature mono mode. It is designed to output stereo sound.
You might want to consider checking our WF-1000XM4. When you play music or other stereo audio while wearing only one unit, you will hear monaural sound with the left and right channels mixed.
Regards,
Jess
A:AnswerHi Puffy,
Thanks for your inquiry. You can pair the WF-XB700 to the TV that supports Bluetooth connection, however, the devices must be compatible. This unit requires the A2DP Bluetooth profile for connecting with other devices via Bluetooth. You may need to check the specifications of your TV if it supports the said profile.
Regards,
Jess
A:AnswerHi Kamil,
We're sorry to hear about what happened. Unfortunately, when the whole set including the two sides of the headphones and the charging case got lost, you have to purchase a whole new set. If you lose the charging case or one side of the headphones, you may send the remaining items to the Service Center so that a replacement for the missing part can be acquired and reset with the remaining components.
Note: The warranty does not cover the cost of replacing lost or missing items.
You may access the following link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00189241
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
A:AnswerI dont believe they are advertised as noise cancelling, but when they are in you pretty much cant hear anything else around you. They are awfully close.
A:AnswerHi Nukem,
Thank you for purchasing the WF-XB700 Truly Wireless Extra Bass Headphones.
We are sorry to hear that you're having the same issue with the second unit you've purchased. This is definitely not the experience we'd like you to have. Allow us to help you and turn this into a better experience.
Unfortunately, if you have two pairs of WFXB700, we cannot exchange the earbuds and use it with the other pair. We'd also like to verify, does the indicators light flashes when the earbuds are removed from the charging case?
In the meantime, please try to reset and initialize the headphones. To Reset, please follow these steps.
Press and hold the button on the left unit for about 20 seconds.
Release your finger when the indicator (red) turns off after flashing.
Then press and hold the button on the right unit for about 20 seconds.
Button on the right unit Release your finger when the indicator (red) turns off after flashing.
Initialize the headphones to restore the factory settings:
Press and hold the buttons on both the left and right units for about 15 seconds.
Release your fingers within 5 seconds after the indicators (red) start flashing.
Note: Check that the indicators (red) on both the left and right units light up before you hold your fingers to the touch sensors on both units.
Press the buttons on both the left and right units within 10 seconds after the indicators (red) light up.
After a few seconds, the indicators (blue) flash 4 times, and the initializing is complete. If you are not sure if the initialization process has completed, wait a few minutes and start over from step 1.
Do not put the headset back in the charging case before the initialization process is complete.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
