“I will be watching a movie, and suddenly they cut out a couple times then when they start back up the sound is out of sync with the peoples mouths..”
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That’s why I think it’s garbage
Sorry, there was a problem. Please try again later.Hi Stevo, Thanks for your inquiry. We regret to hear you're having sound issues with the unit. We value your opinion and appreciate the feedback. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following to isolate the issue: - When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. Use this headset and the Bluetooth device as near to each other as possible. - If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Multiple open apps on your mobile device fill up the memory and cause the music playing through your headphones to skip or become noisy. - Keep the headset away from a microwave oven, wireless LAN device, etc. - Connect the headset and the Bluetooth device once again. Set the headset into the charging case and close the lid of the charging case, and then remove the headset from the charging case to connect the headset to the Bluetooth device. You may refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00232102 Resetting and initializing may also help with the troubleshooting: https://helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755682.html Should you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the XB700 We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thanks for letting us help assist you. Sincerely, Jess
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