“The BEST!! earbuds UNTIL, for no apparent reason, the Right Bud loses a full charge after 20 min or so! This is the 2nd pair that's done this: lifespan=year + 3 mos. Handled carefully, kept clean & dry. Basic use. Noise canceling only. Any fix/update?”
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Hello steampunk, Thank you for reaching out to Sony. We sincerely apologize for any inconvenience you may be experiencing with your WF-1000XM5 earbuds, specifically regarding the short battery life in the right earbud. We suggest following the steps outlined below to help address the battery issues with your earbuds: Firmware Update: Make sure your earbuds are running the latest firmware, version 4.0.2. For more details, please visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 Reset Your Headset: To reset your headset, refer to this guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html Initialize to Factory Settings: To initialize your headset, kindly follow the instructions provided here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html Battery Life Tips: We recommend following the article linked below for further assistance with battery life: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html If you continue to experience battery issues after following the provided steps, please reach out to us at [email protected]. We kindly ask that you include the following information in your message: Name: BestBuy Username: Model Number: Description of the Issue: Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fred
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