“This headphones's sliding gesture for "next song" does not work with any device including PC(win10) , iPad, or Macbook. Do you know why this happened?”
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The sliding gestures work on my phone, PC, and Macbook. You can turn off the touch sensor in the headphones connect app - see if that got turned off somehow.
Sorry, there was a problem. Please try again later.Hi Will, We regret to hear that the touch sensor is not working for your devices. Make sure that you are using the touch sensor properly. You may find this link helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html You may also refer to the troubleshooting steps on this link to help resolve the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html Note: The available functions may vary depending on the connected device, the music software, or the app that you are using. In some cases, it may operate differently or may not work even when the operations described above are performed. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with your WH1000XM4. Sincerely, -Ralph Sony Social Support
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