Questions & Answers
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Your price for this item is $349.99
Page
QuestionI have the xm3's, and I was wondering what the differences in tech they had and is it even worth it? They look the exact same.
- Answer A few differences. 1.) Speak to Chat feature. When you talk, the headphones will automatically pause the music, so you can chat without touching any controls. 2.) They have improved the noise cancelling especially at high frequencies like human voices, great for office. 3.) 5 Microphones for better call quality. 4.) Slightly larger and deeper ear pads. 5.) Multipoint connection support. Can now connect to 2 devices at same time 6.) Bluetooth 5.0 support.
QuestionOne of my biggest pet peeves with headphones I have had is that I cannot charge them while I am using them. Can these be charged while in use so I don't have to interrupt what I'm listening to?
- Answer Considering that the included charging cord is only 8 inches long, I suspect you cannot use them while listening to them. I went and got a longer cord and my suspicions were correct, they will not turn on when plugged into a charger. Ten minutes on a charger gives you five hours of listening time, so I don't think it is too much of an issue for most people.
QuestionHow long will they ship it?Because i am very excited to have this headphones
- Answer Ordered mine on August 6, 2020. Was told they would ship about a week later (August 14). Then I get an alert from Best Buy saying that the shipping was delayed. It says that if they can't ship it by Friday August 21, then I will be refunded! Funny how on their website they are still trapping people into buying these with the promise they will ship in 2 business days only to have their order delayed. Bait and switch! I have now ordered a pair from Target and will take the ones from Best Buy back as soon as they arrive. Why advertise that they would get here so fast when all you're going to do is delay everyone's order? So DO NOT expect these to ship to you fast. Better to try your luck with another retailer like Target or Amazon. The ones I got from Target will be here by Friday (August 21).
QuestionWill I be able to use these for PS4 gaming and be able to talk to people in a party chat
- Answer I tested this just now with my XM4. They do NOT work with the PS4 via bluetooth. You'll get an error message saying "Bluetooth audio devices are not supported on the PS4" You can use them wired when connected to your DualShock 4 controller using the speaker cable but the microphone will NOT work. Only game audio.
QuestionHow durable are these? The ear padding on my Bose quiet comfort 35 2 headphones just split open and fell apart in an unbelievable short period of time. I'm very reluctant to spend that kind of money again on headphones that just fall apart.
- Answer I had the same issue with QC35 (none Bluetooth). Never did with QC35 2’s. I will say this the leatherette of fue Sony’s doesn’t seem as high quality as the leatherette of fue Bose 700’s. It just feels more plastic Iike, and it attracts oils from the face quite easily. As for durability, it’s early to tell, but I’ve never heard about Sony’s fraying (not with the M3’s). Stands to reason this is the same for rue M4’s.
QuestionI always wanted to buy the mx3 but they weren’t sweat resistant which sucks because I would like to use these to workout so will these be sweat resistant?
- Answer No, they are not sweat resistant. Sony does NOT cover damage caused by perspiration in their Limited Warranty. https://www.sony.com/electronics/support/res/manuals/4599/40e69626689f987e884c7569427d0ed8/45991062M.pdf (found under https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4#manuals) Under Sony's warranty it says: "This Limited Warranty does not cover products purchased from sources other than Sony or a Sony authorized dealer (including non-authorized online auctions), or issues due to:... (vii) contact with liquid, heat, humidity or perspiration, sand, smoke, or foreign materials" With that said, there are people that have no issues with sweat (even excessive sweat) while wearing them. So it's up to your discretion. But just be aware that Sony has covered their behinds if something goes wrong with your headphones since their exclusion of coverage is in writing. They won't replace it or service it for you for free.
QuestionJust picked these up this morning. Used them for atleast 5 hours now and they have started to go bad. The right ear cuff has a crazy static/popping noise. Sounds like someone is making coffee type of noise. Anyone else having this issue?
- Answer Yeah, I am also having this issue. I am planning to exchange mine for another pair. I had the XM3s for 2 years and never had this issue (people report that this issue was also present with the XM3s), so I'm hoping it's bad luck with this pair.
QuestionCan I plug the cable to my computer without using bluetooth? I want to directly connect this to my computer instead of using it wireless.
- Answer Hi Yasmin, thanks for inquiring about the headphones. Yes. You can plug the WH1000XM4 into your computer using the supplied headphone cord. Regards, Erin
QuestionIs the mic noise canceling or just the headphone speaker potion?
- Answer Hi JD, The new Sony WH-1000XM4 utilizes our improved Precision Voice Pickup Technology which reduces background noise during phone calls. ~Ralph
QuestionWhen will this be available in store?
- Answer As soon as the supplier sends them to the store. theres not a set date. the headphones are released. stores will have their sony displays updated soon.
QuestionDo these offer multipoint bluetooth connectivity? If I'm listening to music on my phone and receive an incoming call on my laptop, would I be able to switch? Thanks!
- Answer It should switch automatically. You need to enable multiple device support via Sony Headphones Connect app.
QuestionCan this be paired to my HTST-5000 Soundbar?
- Answer Hi Sun, yes, the soundbar is designed to support Bluetooth headphones. You'll need to put the soundbar's Bluetooth function into transmission mode. These headphones would work well with the soundbar. ~Ralph
QuestionI am seeking headphones primarily for noise cancellation. Will these Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones block out road noise as well as people talking & babies crying? Thanks
- Answer My experience is all NC headphones can have some breakthrough noise depending on conditions. Having said that I believe these HPs have the best NC available. Google best NC Headphones and you will get some good reviews to consider. Only other HPs in Sony class seem to be Bose 700. Best Buys has both. Try them out and it is my understanding BB has good return policies anywhere from minimum 15-45 days depending on item.
QuestionCan these be used by a person wearing in-ear hearing aids?
- Answer Hi there! Thank you for inquiring about the WH1000XM4. Yes, you can wear them over hearing aids. ~Ralph
QuestionDo the XM4 offer a "transparency" mode, so that the user listen to music while also being able to hear ambient sounds? In some cases I need to be able to hear others who speak to me. Thanks.
- Answer Hi Andy, Thanks for your interest in the WH1000XM4. Yes, these headphones feature an Ambient Sound function which allows you to hear the sounds around you. You may refer to this link for more information: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html ~Ralph
QuestionHello! I am wondering if these headphones are a good fit for someone who wears glasses, I wouldn’t want pressure on them or to feel uncomfortable?
- Answer As someone who depends on glasses to see to save their life, yes they are quite comfortable for glasses wearers and never feel pressuring.
QuestionCan these block out all noise from noisy above apartment neighbors? I am looking for headphones that can drown out their heavy walking and constant moving of furniture.
- Answer In most cases yes. Depending on how your setup is. My upstairs neighbor is the same, and I rarely, if at all, notice it. You will notice vibrations though if your building shakes a little like mine. My kid can run through the living room pretty loudly and it cuts most of it out.
QuestionAre the earcups replaceable?
- Answer Hi TexasKolache, Thank you for your inquiry. Yes, the earpads are can be replaced. Please refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00231437 Regards, Sam
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