“The WH-1000XM4 hate my Samsung TV. They pair easily, but after 5 minutes of use the audio skips and becomes garbled. Hitting the optimizer feature corrects the problem for only a few minutes and then it reoccurs. Any fixes?”
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Occasionally mine does the same thing. I just switch channels slowly get Chanel that doesn't skip and then go back to original channel!
Sorry, there was a problem. Please try again later.Hi JL, We regret to hear that you are having connectivity issues with the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Delete pairing data, and then pair the unit and device again. You may also refer to the troubleshooting steps on this link to help resolve the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html Resetting and initializing the headset may also help resolve the issue: Resetting the headset -Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Initializing the headset -Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again. If still not resolved, please let us know so we can turn your experience around. Please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WH1000XM4. We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, ~Ralph
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