A:AnswerMine broke as I was taking them off. And there are a lot of reviews on Reddit, Sony community and even on Best Buy about the issue with the hinge breaking while putting it on or taking it off. Go with apple! They have better customer service and they repair defects with their products quickly.
https://us.community.sony.com/s/question/0D54O00006tvLpwSAE/wh1000xm4-hinge-broken-from-normal-use?language=en_US
A:AnswerHi anonymous,
Thanks for your inquiry. Unfortunately, these headphones don't support Dolby Atmos.
The WH1000XM4 will still deliver excellent performance. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Regards,
-Ralph
A:AnswerWe bought 2 pair and as of yesterday one pair will not hold a charge anymore...or even turn on.
We tried many diff similar fast charge chargers we have for other devices as well as checking to see if my set's cord would work. To no avail. Warrenty now. But FYI they do not "replace" your item. It is misleading. Sony states it would replace PARTS that could be avail for replacement and then they use refurbished, not new, parts. If no repair, they send the same or similar product not guranteeing there will even original markings on it. I've had these since March of this year and am going to be quite upset if they need to replace them with a diff kind??? Well, another catch, if they cant be repaired replacement comes from a refurbished inventory. NOT brand new replacements. AS THEY SHOULD! my opinion cuz these things aren't cheap. Who wants to spend that money and end up with a refurbished rather than new replacement for product defect.
Ok. I'm done.
A:AnswerMy husband and are musicians and we both have a pair. I listen on a variety of devices...studio headphones, monitors, car stereo. I love being able to sit about 2 ft from my guy and listen to music we're individually working on with neither of us hearing the other when one of us isn't wearing them. These things are great.
A:AnswerIf you have a smart tv/bluetooth there should be no problem. You just scan and pair as any other device. I am saying this as I havent had a prob with it. So I would think that answer is right!!!
A:AnswerI would definitely take them back and have them checked out. Or just return them if you believe they are defective. The only sound that comes from my left ear cuff is the voice saying the product has been turned on/off.
A:AnswerMy guy has big ears and can never keep buds in comfortable and be mobile. He loves these and has no complaints. We've only each had a pair for 2 mnths but we use them multiple times dailey and at night reviewing music mixes we've made. Point being, he has even mowed the front and back very large yard with them on, no complaints. Hope that somewhat helps! Good luck!
A:AnswerHi Tejas,
Thanks for your inquiry. Great news! These headphones have a built-in mic for calls. The headset uses omnidirectional microphones. You can talk without worrying about the position of the microphone.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Regards,
-Ralph
A:AnswerI don't see anywherevin my material that indicates water proof. Good question! I'd check the specs on its best buy page to make super sure. Hope that helped??
A:AnswerHi Penny, Thanks for your inquiry! You can use the equalizer on the Sony Headphones Connect App to reduce the bass using your smartphone first, then connect your Headphones to your TV. The changes that you have made on the app should be stored in the Headphones even after you've connected the headphones to your TV. Hope this helps! -Sam
