Questions & Answers

Name: Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand: Sony
SKU: 6408360
Price: 142.99 USD
Rating: 4.4 (2943 reviews)

Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black

Model:: WHCH710N/B; |
SKU:: 6408360

User rating, 4.4 out of 5 stars with 2943 reviews.

Highly rated by customers for:

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Page Showing 121-140 of 189 questions

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Questioncan this product use for iphone 12 ?
Asked 4 years ago by me.
- Answer yes
  Answered 4 years ago by headphonefanlol
  Answer this question
QuestionCan you confirm that these headphones will connect via Bluetooth to a MS Surface Pro 6 computer/tablet? I have some JBL Bluetooth headphones that are not compatible with the Surface.
Asked 4 years ago by MD.
- Answer I can confirm that they do work with the MS Surface Pro 6.
  Answered 4 years ago by MDavis
  Answer this question
QuestionAre these 100-percent noise cancelling and does it say that anywhere in the description?
Asked 4 years ago by Mistataco693.
- Answer They are not 100% noise cancelling, I would say about 90%. You can still hear some stuff through them but I read that it also has to do with your background noise and what kind of background it is.
  Answered 4 years ago by Heather
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QuestionHi I bought Sony wireless WH-CH710N earphones to listen to my TV which is 2014 LG smart TV(not Bluetooth enabled) so I bought a Bluetooth 3.0 transmitter but that does not seem to be working either... any advice on how to get them working? thanks
Asked 4 years ago by Rachelsony.
- Answer I have the same issue so I bought a transmitter too. Not sure of the brand you have, but I had to plug it in to the headphone jack on the side of the tv in order for the sound to go through. For some reason it wasn't working when I plugged it into the red and yellow colored inputs.
  Answered 4 years ago by Heather
  Answer this question
QuestionDoes this have shareme technology. Can I pair it with another set so I and my partner can both watch tv together?
Asked 4 years ago by Shaf.
- Answer If you buy a Bluetooth transmitter that has the dual tech on it then it will work. I bought the Aluratek brand and it works for both at the same time
  Answered 4 years ago by Heather
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QuestionCan you connect these to two devices at once?
Asked 4 years ago by 12345.
- Answer You can pair them with multiple devices but you can only use them with one at a time.
  Answered 4 years ago by Compact
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QuestionHi. I see its not recommended (or possible) to use charge cord while listening. So my question is.........is there an aux POWER CORD available (comes with headphones maybe?) that allows listening without using the battery? Thanks!
Asked 4 years ago by Toonpup.
- Answer If you use them plugged in (not Bluetooth) you don't have to turn them on. You won't have the noise cancellation working this way, but you won't be spending any battery.
  Answered 4 years ago by PianoGuy
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Questionare these nfc compadible and can i use them with the sony app
Asked 4 years ago by Anonymous.
- Answer Hi, Thank you for your interest with the WHCH710N. Yes, this headphones can be used with NFC-compatible smartphones. Unfortunately, Sony Headphone | Connect app is not applicable for this model. What's amazing on the WH-CH710N is that this headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day! - Kris
  Answered 4 years ago by SonyListens
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QuestionDo you need to download an app, like with the more expensive models?
Asked 4 years ago by Curious.
- Answer I didn't have to download an app to use them. I just went to the settings on my device and paired my bluetooth to the headphones.
  Answered 4 years ago by JoeyW
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QuestionWill these work with a laptop running on Windows 8.0? I can't get them to pair and connect. The online Help Guide has directions for Windows 8.1 and 10 only. Thank you.
Asked 4 years ago by Windows8User.
- Answer Hi Windows8User, Thank you for your inquiry. We're sorry to hear that you can't pair the headphones to your laptop. You may try some of these steps below that may help resolve the issue. Make sure to turn up the volume level on the computer. Place your device within one meter (three feet) of the computer. Make sure your computer supports the Advanced Audio Distribution Profile (A2DP) Bluetooth® profile. Please open this link with steps if you can't pair the Bluetooth headphones to a computer. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00008539 May we contact you to help? If so, please email the below information to [email protected]. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Kris
  Answered 4 years ago by SonyListens
  Answer this question
QuestionCan we connect these headphones with laptop r computer
Asked 4 years ago by Vaish.
- Answer Yes
  Answered 4 years ago by PianoGuy
  Answer this question
QuestionDoes this headset (WH-CH710N) support all four profiles: Advanced Audio Distribution Profile (A2DP), Audio/Video Remote Control Profile (AVRCP), Hands-Free Profile (HFP), Headset Profile (HSP)? thx
Asked 4 years ago by Peter908.
- Answer Hi Peter908, Thank you for your inquiry. Yes, you can enjoy listening to music and control the device from your headset via Bluetooth connection with these profile: A2DP (Advanced Audio Distribution Profile) to enjoy high-quality music wirelessly and AVRCP (Audio Video Remote Control Profile) to adjust the volume, etc. You can also enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. I hope this helps! Regards, Kris
  Answered 4 years ago by SonyListens
  Answer this question
QuestionDo these headphones come with a receiver to plug into my cable box
Asked 4 years ago by Jfpf.
- Answer Hi Jfpf, Thank you for your inquiry. The WH-CH710N does not come with a receiver. This headphones can be connected wired or wireless. If your devices supports A2DP Bluetooth profile then you may connect the headphones wirelessly and if not, you may connect the headphone wired to the device using the supplied usb cable. Regards, Kris
  Answered 4 years ago by SonyListens
  Answer this question
QuestionDo any Sony headphones have great, deep bass? Why is is so hard to find headphones with really good bass? I had two sets of $20 headphones with bass so deep I had to turn them down. Something happened to both pair and I can't find anymore.
Asked 4 years ago by Lovethatbass.
- Answer Hi Lovethatbass, Thank you for your inquiry. You may visit our Sony website on the link below to find list of headphones models which have deep and punchy bass that you can choose and purchase. https://www.sony.com/electronics/headphones/t/headband-headphones?features=extra-bass We are looking forward to your purchase and thank you for reaching out Sony! - Kris
  Answered 4 years ago by SonyListens
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QuestionCan I use the microphone with the headphone cable when the bluetooth is turned off?
Asked 4 years ago by dflooor.
- Answer Yes it works.
  Answered 4 years ago by Jango
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QuestionAre these headphones bluetooth 5.0 or no?
Asked 4 years ago by Coolguy74.
- Answer Hi Coolguy74, Thank you for your inquiry. The WHCH710N supports Bluetooth Version 5.0. I hope this helps. Regards, Kris
  Answered 4 years ago by SonyListens
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QuestionCan the Sony WH-CH710n headphones be used with. Sony Bravia smart TV?
Asked 4 years ago by Harv.
- Answer Hi Harv, Thank you for your interest with our WHCH710N. The WH-CH710N headphones can be used with devices such as TV and can be connected using wireless and wired connection. For wireless connection, the TV should support A2DP Bluetooth profile to make it work. If the TV does not support this Bluetooth profile and as work around, you may connect this headphones to TV directly by using the supplied cable that came with the headphones. I hope this helps! Regards, Kris
  Answered 4 years ago by SonyListens
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QuestionDo these have multi-point Bluetooth/the ability to simultaneously connect to more than 1 device via Bluetooth? I listen to music on my phone and need the option to take incoming work calls/meetings on my laptop. If not, does Sony make another model?
Asked 4 years ago by Allen.
- Answer Hi Allen, Thank you for your interest on our WHCH710N headphones. Yes, this model supports Multipoint function which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the other for calls (HFP/HSP connection). I hope this helps! - Kris
  Answered 4 years ago by SonyListens
  Answer this question
QuestionWill these connect using bluetooth to a Roku smart bar?
Asked 5 years ago by akdoug.
- Answer Hi akdoug, Thank you for your inquiry. These headphones have two ways of connecting, first is by using A2DP Bluetooth profile which will let you connect to your A2DP compatible device wirelessly or by wired using the Headphone Cable jack. The headphone will work, if the device that you wish to connect the headphones supports these connection. Please refer to your Roku manufacturer for supported profile and specifications of the unit.
  Answered 2 years ago by SonyListens
  Answer this question
QuestionI am looking to replace the wire connection cord that comes with the headset and they tell me that it is a 2.5. The ones at the store say 3.5. Where do I purchase this and what exactly is it called?
Asked 5 years ago by JC.
- Answer Hi JC, Thank you for purchasing the WHCH710N headphones. We'd like to know what happened to the supplied USB Type-C cable for us to better assist. Please send email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Kris
  Answered 5 years ago by SonyListens
  Answer this question

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Questions & Answers

Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black

Q: Questioncan this product use for iphone 12 ?

Q: QuestionCan you confirm that these headphones will connect via Bluetooth to a MS Surface Pro 6 computer/tablet? I have some JBL Bluetooth headphones that are not compatible with the Surface.

Q: QuestionAre these 100-percent noise cancelling and does it say that anywhere in the description?

Q: QuestionHi I bought Sony wireless WH-CH710N earphones to listen to my TV which is 2014 LG smart TV(not Bluetooth enabled) so I bought a Bluetooth 3.0 transmitter but that does not seem to be working either... any advice on how to get them working? thanks

Q: QuestionDoes this have shareme technology. Can I pair it with another set so I and my partner can both watch tv together?

Q: QuestionCan you connect these to two devices at once?

Q: QuestionHi. I see its not recommended (or possible) to use charge cord while listening. So my question is.........is there an aux POWER CORD available (comes with headphones maybe?) that allows listening without using the battery? Thanks!

Q: Questionare these nfc compadible and can i use them with the sony app

Q: QuestionDo you need to download an app, like with the more expensive models?

Q: QuestionWill these work with a laptop running on Windows 8.0? I can't get them to pair and connect. The online Help Guide has directions for Windows 8.1 and 10 only. Thank you.

Q: QuestionCan we connect these headphones with laptop r computer

Q: QuestionDoes this headset (WH-CH710N) support all four profiles: Advanced Audio Distribution Profile (A2DP), Audio/Video Remote Control Profile (AVRCP), Hands-Free Profile (HFP), Headset Profile (HSP)? thx

Q: QuestionDo these headphones come with a receiver to plug into my cable box

Q: QuestionDo any Sony headphones have great, deep bass? Why is is so hard to find headphones with really good bass? I had two sets of $20 headphones with bass so deep I had to turn them down. Something happened to both pair and I can't find anymore.

Q: QuestionCan I use the microphone with the headphone cable when the bluetooth is turned off?

Q: QuestionAre these headphones bluetooth 5.0 or no?

Q: QuestionCan the Sony WH-CH710n headphones be used with. Sony Bravia smart TV?

Q: QuestionDo these have multi-point Bluetooth/the ability to simultaneously connect to more than 1 device via Bluetooth? I listen to music on my phone and need the option to take incoming work calls/meetings on my laptop. If not, does Sony make another model?

Q: QuestionWill these connect using bluetooth to a Roku smart bar?

Q: QuestionI am looking to replace the wire connection cord that comes with the headset and they tell me that it is a 2.5. The ones at the store say 3.5. Where do I purchase this and what exactly is it called?

Best-selling headphones

Questioncan this product use for iphone 12 ?

QuestionCan you confirm that these headphones will connect via Bluetooth to a MS Surface Pro 6 computer/tablet? I have some JBL Bluetooth headphones that are not compatible with the Surface.

QuestionAre these 100-percent noise cancelling and does it say that anywhere in the description?

QuestionHi I bought Sony wireless WH-CH710N earphones to listen to my TV which is 2014 LG smart TV(not Bluetooth enabled) so I bought a Bluetooth 3.0 transmitter but that does not seem to be working either... any advice on how to get them working? thanks

QuestionDoes this have shareme technology. Can I pair it with another set so I and my partner can both watch tv together?

QuestionCan you connect these to two devices at once?

QuestionHi. I see its not recommended (or possible) to use charge cord while listening. So my question is.........is there an aux POWER CORD available (comes with headphones maybe?) that allows listening without using the battery? Thanks!

Questionare these nfc compadible and can i use them with the sony app

QuestionDo you need to download an app, like with the more expensive models?

QuestionWill these work with a laptop running on Windows 8.0? I can't get them to pair and connect. The online Help Guide has directions for Windows 8.1 and 10 only. Thank you.

QuestionCan we connect these headphones with laptop r computer

QuestionDoes this headset (WH-CH710N) support all four profiles: Advanced Audio Distribution Profile (A2DP), Audio/Video Remote Control Profile (AVRCP), Hands-Free Profile (HFP), Headset Profile (HSP)? thx

QuestionDo these headphones come with a receiver to plug into my cable box

QuestionDo any Sony headphones have great, deep bass? Why is is so hard to find headphones with really good bass? I had two sets of $20 headphones with bass so deep I had to turn them down. Something happened to both pair and I can't find anymore.

QuestionCan I use the microphone with the headphone cable when the bluetooth is turned off?

QuestionAre these headphones bluetooth 5.0 or no?

QuestionCan the Sony WH-CH710n headphones be used with. Sony Bravia smart TV?

QuestionDo these have multi-point Bluetooth/the ability to simultaneously connect to more than 1 device via Bluetooth? I listen to music on my phone and need the option to take incoming work calls/meetings on my laptop. If not, does Sony make another model?

QuestionWill these connect using bluetooth to a Roku smart bar?

QuestionI am looking to replace the wire connection cord that comes with the headset and they tell me that it is a 2.5. The ones at the store say 3.5. Where do I purchase this and what exactly is it called?