“i got mine yesterday and i charged it for about 4-5 hours but it still wont turn on. i tried charging it through my computer and through a wall adapter but still no results. it does show a red/orange light when its plugged in a charger put won't turn on.”

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• hi vincent, i tried everyting but still nothing lights up. Are you sure the steps are for the WH-1000XM2? thanks

  Answered by tbtb 7 years ago

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• Hi, tb, We apologize for any inconvenience. To isolate this issue, make sure you check all the guide here: http://helpguide.sony.net/mdr/1000x/v1/en/contents/TP0001176155.html If still unresolved, try to reset the unit. Follow the steps here: http://helpguide.sony.net/mdr/1000x/v1/en/contents/TP0001176174.html Regards, Vincent

  Answered by SonyListens 7 years ago

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• I’ve had them less than 30 days and they are dead. Won’t turn on or reset.

  Answered by Jungle 7 years ago

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