“Working out earlier today and Bluetooth disconnected and headsets will no longer recognize my phone and can’t pair my devices?”
Answer This Question
1-2 of 2 Answers
Oh oh no. This is why we buy tech support and protection. I actually lost connectivity with my Bose 700s I just got on YouTube and looked for some videos and got the help I needed. Otherwise when these types of situations occur I run into Best buy and ask for assistance. You don't necessarily have to go to the tech desk if you just hang out in the area of interest you know like in front of the earphones someone will come by and ask if you need help and you can tell him the situation and they might give you a few minutes to see if they can target shoot for you
Sorry, there was a problem. Please try again later.Hi Broll, We regret to hear that the headphones are not working properly. You may find the troubleshooting steps on this link helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html Resetting and initializing the headset may also help resolve the issue: Resetting the headset -Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Initializing the headset to restore factory settings -Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again. If still not resolved, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WH1000XM4. Sincerely, -Ralph
Sorry, there was a problem. Please try again later.
