“Every time I turn on my speaker a gentle voice tell me when I am connected to how many devices and what my level of charge is - great ! However, in between these two informationals, the voice says "Battery care XXXX . What is it telling me ?”
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Hi tom, Thank you for reaching out to us. We really appreciate you like the voice guidance function of your XE2000 speaker, where you can hear if there is a BLUETOOTH connection established between the speaker and the devices and remaining battery power of the unit. For charging the built-in battery of the speaker, the Battery Care mode option is available in addition to the normal charging method. Battery Care mode limits the maximum charge capacity to approximately 90% and makes the battery life last longer. The playback time available in Battery Care mode is shorter than the time available when the built-in battery is charged by the normal charging method. At the time of purchase, the speaker is not in Battery Care mode. You can place/bring the speaker into/out of Battery Care mode with “Sony | Music Center.” Also, by using “Sony | Music Center,” you can activate/deactivate the voice guidance associated with the remaining battery power that you hear when you turn on the speaker. For more information about Voice guidance and Built-in battery life of the speaker, please check the Help Guide of the unit found on our Sony Support Site. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Audio & Video" and from there you'll see different ways to contact us. Hope this information helps! - Kris
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