How do I get the microphone to work? I need to record audio while wearing these and for the life of me I can’t get the microphone to work for this. null

Question

Soundcore Team · Accepted Answer

Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. 
To fix the mic issue, we kindly ask you to try the following tips:
- Use the regular phone call (not calling APP, VoIP, Messenger etc.) at a different quieter place to see if it makes any difference. 
- Forget the Bluetooth history.
- Reset the headphones by holding the Power and Volume+ buttons for 5 seconds.
- Try it with another device (phone/tablet/etc.) and see if the issue persists.
Please note that the microphone cannot work when the headphones plugged in an aux cable.
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.

“How do I get the microphone to work? I need to record audio while wearing these and for the life of me I can’t get the microphone to work for this.”

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