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Hello PetM, Thank you for reaching out and inquiring about your shipment for the all-new Ring Spotlight Cam Pro. In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with an accurate update as to when you can expect your device. At Ring, we understand you have many choices when it comes to your home security. If the retailer can not resolve this concern for you, please reach out to our community forum at https://community.ring.com/. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a Ring security camera device you can rely on. Thank you, Alexis with Ring
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