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We are here to assist you anytime, Julia. We want more information about what's going on with your washer, so please provide us with the model so that we can offer the assistance you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147610689, to help our team pull up your information when you message us. Have a great day. -John
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