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Hi Michelle, We empathize with you on your experience of missing important parts to complete the installation of a stacked washer and dryer from Samsung. We are here to help. To better assist you and collect more details like the serial number, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147307677 to help our team pull up your information. Leo
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