Questions & Answers

Q: QuestionDoes this require a cable?

Asked 3 months ago by Leigh.

• A:Answer Yes, there is an Ethernet type cable that runs from the dish to the WiFi router you install in your house. It’s included in the kit.

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  Answered 3 months ago by JohnBVerified Purchase

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Q: QuestionThe 4 year plan option through best buy, is it $14.99 a year or for all four years?

Asked 3 months ago by Plan.

• A:Answer All 4 years

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  Answered 3 months ago by ThomasVVerified Purchase

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Q: QuestionI will like to know if this kit is new and if it is open and not locked?is the kit already assigned?

Asked 3 months ago by Zacky.

• A:Answer The unit I got shipped from the local warehouse in the Portland, OR area was brand new in an unopened box.

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  Answered 3 months ago by BossmanVerified Purchase

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Q: QuestionWhy, if the product is clearly labeled / titled: "Standard Kit AX Tri Band Wi-Fi System" does BestBuy have a product description that only indicates the product runs on dual- NOT tri-band wi-fi? Is this product tri-band wi-fi with the 6GHz optional band?

Asked 3 months ago by best4joe.

Q: QuestionHow much is the monthly service plan?

Asked 3 months ago by Anonymous.

• A:Answer Monthly service for standard Residential service is $120.00

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  Answered 3 months ago by BossmanVerified Purchase

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Q: Questionhow do we pay for service? do we receive monthly invoices or is online payment the only option?

Asked 3 months ago by ggcg.

• A:Answer You will need to setup an account with Starlink after you setup your hardware. It is a monthly charge for data. You can checkout the plans on Starlinks website.

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  Answered 3 months ago by JohnBVerified Purchase

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Q: QuestionIf I buy this product from the USA, is it possible to activate it while I am in Sri Lanka? Is there a regional lock that would prevent activation?

Asked 3 months ago by ManojW.

• A:Answer Yes there is.

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  Answered 3 months ago by RonS

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Q: QuestionIs it available in the Philippines with the Promo price

Asked 3 months ago by Ramon.

Q: QuestionDoes this product work while moving such as an Rv or Boat?

Asked 3 months ago by SLR.

• A:Answer With the mobile service plan, Starlink can be used while attached to a moving vehicle. You may experience occasional brief disconnections or slower speeds due to obstacle such as trees or overpasses.

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  Answered 2 months ago by JustinMVerified Purchase

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Q: QuestionCan I use this kit while traveling on an RV?

Asked 3 months ago by Daveed.

• A:Answer Yes

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  Answered 3 months ago by TracyZVerified Purchase

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Q: QuestionCan this specific Kit be used anywhere in the world (Asia, Africa) or is it made for the USA?

Asked 3 months ago by eSIM.

• A:Answer Yes

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  Answered 3 months ago by KimberlySVerified Purchase

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Q: QuestionIs the cable included or does that need to be purchased separately?

Asked 3 months ago by Shelly.

• A:Answer It comes with the Starlink kit

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  Answered 3 months ago by TracyZVerified Purchase

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Q: QuestionCan I turn on and off my service agreement?

Asked 3 months ago by Rico628.

• A:Answer Yes, depends on the plan your choice

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  Answered 3 months ago by KimberlySVerified Purchase

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Q: QuestionCan I use the starlink mini in my RV with DC power?

Asked 4 months ago by Waylo.

• A:Answer Yes

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  Answered 3 months ago by KimberlySVerified Purchase

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Q: QuestionHow many LAN ports avaliable on router? Can a NAS (music server) and my PC (windows 10 desktop) be connected without a switch? Thanks, Hico.

Asked 4 months ago by HICO.

• A:Answer 2 ports on the router.

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  Answered 3 months ago by InternetDesertVerified Purchase

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Q: Questioncan the monthly service plan fee be paused?

Asked 4 months ago by djc.

• A:Answer Yes, depends on your plan

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  Answered 3 months ago by KimberlySVerified Purchase

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Q: QuestionI travel for work can I bring this with me and set it up and have wifi wherever to game on my ps5 or use my phone ?

Asked 4 months ago by Roaddog.

• A:Answer I believe it is portable as long as you bring all the wires and everything with you. I’m thinking when I move to Florida taking it down there.

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  Answered 4 months ago by LindaMVerified Purchase

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Q: QuestionWill I be able to switch back and fourth from the Residential plan to the Roam Plan?

Asked 4 months ago by Core.

Q: QuestionWhat are the plans options

Asked 4 months ago by Gus.

• A:Answer Residential, Roam, and Boats. Residential is best used for a home or stationary residence. Roam, is best suited for on the go use with a van or motor home. Boats, is best suited for boats whether on a lake, river, or the ocean. Roam and Boat plans can be used in motion, but residential plans require a stationary satellite.

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  Answered 2 months ago by JustinMVerified Purchase

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