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Hi Chloe. No, most of our users simply connect the NVR using the P2P method. You simply connect the NVR to your router using the included network cable, and then scan the QR Code label on the top of the NVR using the Swann Security App. The QR code contains the ID for the NVR and helps you pair it within seconds. Port forwarding is a more complicated process & not something we generally support, but is occasionally used by those in IT who have specialist knowledge with such things. -SD, Swann team
Sorry, there was a problem. Please try again later.Hello Chloe, Thank you for reaching out to us with your question. This information is not immediately listed. Please reach out to a member of our support team and open a support ticket. A member will get back to you when the needed information becomes available. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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