Questions & Answers

Q: QuestionHi I bought I iPad 10th generation today and I just noticed that there is dust under the actual screen. And I don’t have a screen protector. Will they charge me to clean underneath the screen

Asked 2 years ago by Heather.

• A:Answer Most likely if you take it in and it is a true manufacture defect they’ll probably replace it or fix it for free under your covered warranty that came with your Apple product

  Answered 2 years ago by EthanVerified Purchase

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Q: QuestionI dropped my iPad which I got from Ohio State in 2019 and cracked my screen when I fell down the stairs. The device itself still works but the screen is damaged. Would I be able to get the screen fixed or replaced and what would it cost?

Asked 2 years ago by Guest9101.

• A:Answer I cracked, mean smashed, the screen on my Ipad and took it in to be fixed. Like yours, the Ipad still worked. The tech was honest enough to tell me that only the screen protector was cracked, and that was the only thing that needed to be replaced. So, $25 later, I had a clear screen again!

  Answered 6 months ago by wanderer22Verified Purchase

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Q: QuestionDoes the $15 installation price for per device or could I get 3 screen protectors for 3 different devices installed for $15?

Asked 3 years ago by Z3rO8o5.

• A:Answer I believe it’s $15 per item.

  Answered 3 years ago by HappycustomerVerified Purchase

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Q: QuestionWill Best Buy ensure a quality installation for a tablet screen protector bought on Best Buy website or is it only ensured if I buy a screen protector available in stores? The Paperlike brand is available on Best Buy online but not in stores.

Asked 3 years ago by Jade.

• A:Answer It depends on the store. Some stores don’t always have capable personnel. I had to go to two store to find someone willing and capable of installing a screen protector, usually if you buy it at Best Buy they will guarantee it and if something happens to the protector they will replace the protector. You buy a warranty for the iPad to cover breakage.

  Answered 3 years ago by MerryVerified Purchase

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Q: Questionis a geek squad appointment necessary to install a tablet shield?

Asked 3 years ago by Kay.

• A:Answer I was a walk-in and had no appt. It just took them about 10 minutes to install.

  Answered 3 years ago by SimpleorNotVerified Purchase

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Q: Questionwhat do you charge to put shield potection for my 10 inch amazon tablet

Asked 3 years ago by loverboy4558.

• A:Answer You will have to buy the shield. I ordered mine online and took it in to the store for installation. It is a 10 inch iPad. Cost approx Dec 2021 was around $15.

  Answered 3 years ago by SimpleorNotVerified Purchase

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Q: QuestionDo you guys have your own shields? Samsung Galaxy Tab A T510

Asked 4 years ago by Amandapurplepanda.

• A:Answer Don't let Geek Squad install a screen shield. They ended up damaging my electronic doing such a simple task.

  Answered 2 years ago by JustinVerified Purchase

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Q: QuestionCan the Geek Squad unlock my iPad mini ?

Asked 4 years ago by Lee1962.

Q: QuestionI have an iPad 8th generation. I purchased a glass screen protector for it from another online site and would like to know if you could install it. If so what would be the cost?

Asked 4 years ago by Anonymous.

• A:Answer I purchased a screen saver from Amazon and the Geek Squad applied it with no problem.

  Answered 4 years ago by HappycustomerVerified Purchase

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Q: QuestionCan I bring my own tablet & glass and pay you to install it?

Asked 5 years ago by Sarah.

• A:Answer Yes! You can bring in any tablet and screen protector and the Geek Squad Agent will be able to install it.

  Answered 4 years ago by poshhunkjrVerified Purchase

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Q: QuestionI bought a screen protector for my x7 and had it installed. The installer cracked my screen when they tried to squeegee out the bubbles. How can I get this fixed?

Asked 5 years ago by Mich.

• A:Answer If the store cracked your screen, they should replace the IPad.

  Answered 5 years ago by jeffarleenVerified Purchase

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Q: QuestionWhy is this service not available now?

Asked 5 years ago by Marie.

• A:Answer Hi Marie. Thanks for reaching out about this. That's odd that it's showing as not available. If you're store is open, we should be able to do this for you! If you need to have this done, we'd recommend just calling the store and getting the answer from them directly. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI am ordering a new iPad with Screen protector. Will the store automatically install it before curbside pick-up? I realize there is a charge.

Asked 5 years ago by Nancy.

• A:Answer Yes

  Answered 5 years ago by Crustycrab

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Q: QuestionHave a cracked screen on a tablet need to have a replace for my student to use for work

Asked 5 years ago by Anonymous.

• A:Answer Sorry to hear about your tablet. We'd love to look into options available for you. For support with this, please call us at, (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy iPad says that it’s disabled. What do I do?

Asked 5 years ago by TS.

• A:Answer Please help me unlock my new iPad!

  Answered 2 years ago by Anonymous

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Q: QuestioniPad is disabled connect to itunes

Asked 5 years ago by ipad.

• A:Answer It says iTunes, it it’s disabled

  Answered 2 years ago by Anonymous

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Q: QuestionI cracked my IPad Pro 11-inch’s screen. How much will it cost to repair the screen?

Asked 5 years ago by Nelly.

• A:Answer If it’s a Zagg or Invisible shield and it’s cracked you can take it to a Zagg booth somewhere and have it replaced for free. If the screen isn’t a Zagg then you might have to pay for a new one and pay the $15 installment fee by geek squad to put a new one on.

  Answered 5 years ago by KrystlM

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Q: QuestionHow much would it be to get my iPad (6th generation) fixed by you guys and do I have to schedule an appointment?

Asked 5 years ago by Mrapple3328.

• A:Answer I got an 3 year old apple Ipad .And I was going to get it fix. Be for I go on vacation in 5 more day. The model is A1822.Do you know how much money will it be to get it fix .If so .Will it be ok if I bring my two people in with me .Because I know a lot of store and not leting a lot of people in because of the coronavirus.

  Answered 5 years ago by Emma

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Q: QuestionI fell and broke the glass on my iPad Pro. Will Best Buy replace the glass for me?

Asked 6 years ago by Shar.

• A:Answer There is a place in the strip mall across from McDonald’s on west Pershing they do it

  Answered 5 years ago by Anonymous

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