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That could be some type of issue[-s] with the software of the television... At that point you should just RESET THE TELEVISION TO FACTORY SETTINGS....The instructions for that should be with the manual or you can just internet search how.... That should solve all of your software issues and all of your apps shall be restored to what they were when you first bought the television... For any reason that RESETTING THE TELEVISION TO FACTORY SETTINGS does not work then that would mean that something with the television is broken and you would have to take it in or send the television in to be fixed.... Hope that helps....
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