“When tying to scroll in any direction to make selections, nothing happens. This applies to both the remote and when using the Fire TV remote app. Home button and power on and off work but i cannot navigate menus,but Alexa can still activate shows?”

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• Try this, to Factory Reset the Remote, press and hold at the same time the DPAD-left, Back (↩) and Menu (≡) buttons for at least 10 seconds. To pair the remote again, press the Home button for up to a minute. If the issue persists, please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday.

  Answered by Toshiba Customer Care 5 years ago

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