“The sound sometimes goes out completely when switching between programs and the only solution is to unplug the TV, then plug it back in after a few seconds. Is this a defect? Is there another fix?”

Asked by Morgankatarn 2 years ago

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1-2 of 2 Answers

No solution but I have had the same problem. Seems like it is a Toshiba bug. Mark
Answered by MarkT 2 years ago
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Hi Morgankatarn, thank you for bringing this to our attention. Since you did some troubleshooting, you can also try to check the software update of your TV. To manually check for a System Update, users can go to "Home" > "Settings" > "Device" > "About" > "Software Version" > "Check for System Update". If the issue persists, you can call our Toshiba Hotline at 855-527-4211. Gly | Toshiba Support | https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
Answered by Toshiba Customer Care 2 years ago
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