“It says it’s 4k TV but when I play vids on netflix, prime, and max that shows 4k UHD, It still not playing 4k, sometime it says Full HD 1080p, sometimes it says 2160p UHD, but it still does not look the 4k I was expecting when I was watching on Inisgnia.”
1-1 of 1 Answer
Hi Atlantaboy23! There could be several reasons why you are not getting a true 4K experience on your Toshiba TV. Some possible explanations include: 1. Bandwidth limitations: Your internet connection may not be fast enough to support streaming 4K content. Make sure you have a fast and stable internet connection to ensure a smooth streaming experience. 2. Content source: Not all content on streaming platforms is available in 4K resolution. Make sure the specific movie or show you are trying to watch is actually available in 4K on the platform you are using. 3. TV settings: Check your TV settings to make sure you have selected the correct display settings for 4K content. Make sure the resolution is set to 4K UHD and that any upscaling features are turned off. 4. HDMI cable: Make sure you are using a high-speed HDMI cable that is capable of supporting 4K resolution. Older or lower quality cables may not be able to handle the high bandwidth required for 4K content. If you have tried these steps and are still not getting a true 4K experience, you may want to contact Toshiba customer support for further assistance. JC | Toshiba Support https://www.bestbuy.com/site/toshiba-50-class-c350-series-led-4k-uhd-smart-fire-tv/6525243.p?skuId=6525243
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