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Hello, thank you for sharing your experience. We’re sorry to hear your Toshiba 50" Class C350 Series LED 4K UHD Smart Fire TV is shutting off unexpectedly and having trouble opening apps. We recommend checking for software updates and restarting the TV. If the issue persists and the TV is within warranty, please contact Toshiba Support at 1-888-407-0396 or support@toshibatv-usa.com. Poojitha | Toshiba
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