Questions & Answers

Q: QuestionDoes this TV have a game mode?

• A:Answer Yes, this TV has a Game Mode that supports features like ALLM (Auto Low Latency Mode), VRR (Variable Refresh Rate), and eARC.

Q: QuestionHow does the AI 4K Upscaler work on this TV?

• A:Answer The AI 4K Upscaler intelligently detects the colors of neighboring pixels and determines the appropriate color for each pixel, resulting in near-4K quality for Full HD content.

Q: QuestionWhat is Ultimate Motion and what does it do?

• A:Answer Ultimate Motion reduces blur in fast-moving scenes, providing crisp and clear images for action sequences.

Q: QuestionWhat audio enhancements does the Toshiba TV offer?

• A:Answer This TV utilizes DTS Virtual:X for an immersive audio experience.

Q: QuestionWhich smart platform does this TV use?

• A:Answer This Toshiba TV uses the Fire TV smart platform.

Q: QuestionWhat is the resolution of this Toshiba TV?

• A:Answer This Toshiba TV has a 4K Ultra HD resolution (2160p).

Q: QuestionDoes it come with a remote control or we have to buy it separately ?

Asked 5 months ago by Remote.

• A:Answer Dear Customer, thank you for your question. The Toshiba 50" Class C350 Series LED 4K UHD Smart Fire TV (Model 50C350NU) does include a remote control in the box, so you do not need to purchase one separately. Rafay | Toshiba Products

  Answered 4 months ago by Toshiba Customer Care

  
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Q: QuestionWhat type of "stand" does this have? If only legs how far apart are they?

Asked 1 year ago by Tracy.

• A:Answer Hi Tracy, Thank you for your interest in the Toshiba 50C350NU. The TV stand width for this unit is 35.9 x 10.8 inches. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.

  Answered 1 year ago by Toshiba Product Expert

  
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Q: QuestionDoes this TV have compatibility with a VESA 75mm x 75mm to 200mm x 200mm mount for a TV stand at a conference?

Asked 2 months ago by Mads.

• A:Answer Hello! Thank you for your question. The Toshiba 50" Class C350 Series uses a VESA 200mm x 400mm mounting pattern, so a mount that only supports up to 200mm x 200mm would not be compatible. You would need a TV stand or mount that supports the TV's 200mm x 400mm VESA pattern. Darshan | Toshiba

  Answered 2 months ago by Toshiba Customer Care

  
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Q: Questioncan you use already purchased Roku or do you have to use the firestick?

Asked 3 months ago by Anonymous.

• A:Answer Hello! Thank you for your question. You can use your already‑purchased Roku with the Toshiba 50" Class C350 Series LED 4K UHD Smart Fire TV. The TV has standard HDMI ports, so you can simply plug your Roku into one of them and switch the input. You do not have to use the built‑in Fire TV system if you prefer Roku. Darshan | Toshiba

  Answered 3 months ago by Toshiba Customer Care

  
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Q: QuestionWhat does Fire TV mean ?

Asked 4 months ago by Joe.

• A:Answer Hi Joe! Thanks for your question. “Fire TV” means this Toshiba model has Amazon’s Fire TV smart platform built in. You can stream apps like Netflix, Prime Video, YouTube, and more without needing a separate device, and you can use Alexa voice control to search and navigate. Vennila | Toshiba

  Answered 4 months ago by Toshiba Customer Care

  
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Q: QuestionDoes this TV support Bluetooth hearing aids and Cochlear implant device to stream

Asked 9 months ago by Lisa.

• A:Answer Hi Lisa, thank you for your interest in the Toshiba 50C350NU. Yes, the TV supports Bluetooth. If you have further questions, please reach out to our dedicated support team directly at 1-888-407-0396 or via email at Support@Toshibatv-usa.com. Thanks again, Toshiba Support Team.

  Answered 8 months ago by Toshiba Product Expert

  
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Q: QuestionDoes this Television come with a remote control

Asked 9 months ago by WarrenG34.

• A:Answer Yes, and it functions well.

  Answered 9 months ago by Zmann5633Verified Purchase

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Q: QuestionDoes this TV include a dedicated Toslink port?

Asked 10 months ago by Larry.

• A:Answer Hi Larry, Thanks for sharing your query with us. I’m happy to provide the information you need. Yes, the Toshiba 50" Class C350 Series Fire TV does include a dedicated Digital Optical Audio Out Toslink port. The C350 Series models are equipped with multiple audio output options, and the optical port is part of the standard rear I/O panel for this series. If you have any questions or need further assistance, please don't hesitate to reach out us. Mueez | Toshiba products

  Answered 8 months ago by Toshiba Customer Care

  
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Q: QuestionCan I get Britbox on this TV?

Asked 1 year ago by SheilaG.

• A:Answer Yes! Just download the Britbox app and log into your account. :-)

  Answered 10 months ago by KirstinFVerified Purchase

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Q: QuestionWhat is the weight of the toshiba 50" tv

Asked 1 year ago by Anonymous.

• A:Answer On the box it says 28 lbs. but that includes all the packing material and carboard needed to protect it when shipping. According to the specifications on the website the TV with stand weighs 22 lbs. TV without the stand weighs 21 lbs.

  Answered 1 year ago by PaulVerified Purchase

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Q: QuestionOur Tv isn’t a year old yet and it keeps shutting off by itself and my apps seem to have trouble opening sometimes and the network is perfect

Asked 1 week ago by Anonymous.

• A:Answer Hello, thank you for sharing your experience. We’re sorry to hear your Toshiba 50" Class C350 Series LED 4K UHD Smart Fire TV is shutting off unexpectedly and having trouble opening apps. We recommend checking for software updates and restarting the TV. If the issue persists and the TV is within warranty, please contact Toshiba Support at 1-888-407-0396 or support@toshibatv-usa.com. Poojitha | Toshiba

  Answered 5 days ago by Toshiba Customer Care

  
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Q: QuestionDoes this TV work without internet! I want to use in my garage but don’t have internet or WiFi there. Is the tuner strong enough to use a antenna.

Asked 2 weeks ago by Anonymous.

• A:Answer Hello, and thank you for your question! Yes, the Toshiba™ 50" Class C350 Series LED 4K UHD Smart Fire TV can be used without an Internet connection. It includes a built-in ATSC digital tuner, allowing you to connect a compatible over-the-air antenna and watch local broadcast channels without Wi‑Fi. Internet access is only required for streaming apps and other smart TV features. Vennila | Toshiba

  Answered 2 weeks ago by Toshiba Customer Care

  
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Q: QuestionMy Toshiba fire tv (50 inch) shows an inverted color display, like negative sceeen. TV purchased on Dec 2025, how can it be fixed?

Asked 1 month ago by GUSTAVOG.

• A:Answer Hello, thank you for the question. If your Toshiba 50" Class C350 Series Fire TV is displaying inverted or negative colors, try restarting the TV, checking the picture settings, and performing a factory reset. If the issue persists, please contact 1-888-407-0396 or support@toshibatv-usa.com for further assistance. Poojitha | Toshiba

  Answered 1 month ago by Toshiba Customer Care

  
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