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Oh no! If you have confirmed that your picture source works elsewhere and is correctly connected to the TV and everything has power, you might have gotten a dud. If you are still within the return/exchange period, you should be able to exchange it at the store (https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014), otherwise, you may need to contact Toshiba for assistance under the manufacturer's warranty.
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