“when buying a new phone, do we call cust. svc. to transfer current phone info to new phone?”
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You can either call 1-800-867-7183 or go to www.tracfone.com I used the website to transfer my number and minutes. It transferred fine but for some reason I couldn't make or receive calls. I used another phone to call customer service and it is all automated. I had to say "technical support" then "calls". It found an issue and took care of it. I rebooted the phone and it was working fine from then on.
Sorry, there was a problem. Please try again later.Hi. This is Arianne from TracFone Wireless. You can transfer your current information to the new phone using our branded website or you can text the word TRANSFER to short code 611611. For further assistance, you can chat with us using this link https://www.tracfone.com/support/contact-us. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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