A:AnswerHi. This is Jane from Tracfone Wireless. Yes. If you're a TracFone customer, you can upgrade or change phones at any time. You can complete the transfer or upgrade online or by calling us. The minutes on your existing device will transfer over to your new device automatically.
A:AnswerHi. This is Jane from Tracfone Wireless. You can use the Alcatel My Flip 2 in texting, voicemail, incoming and outgoing calls, but not in surfing in the internet. Yes, you can buy a one year plan for that phone. We have varieties of one year plan, but the most affordable is the $99.99 which has 400 minutes and 400 texts. For further assistance, you can chat with us at https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word BUY to 611611. Thank you.
A:AnswerHi. This is Redje from TracFone Wireless. We're really sorry for the inconvenience that we have caused you. Our focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of customer service is our priority. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. To further assist you, please contact us via this chat link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
A:AnswerHi. This is Franz from TracFone Wireless. Yes, you can actually buy this phone with minutes already if you want to. For further questions and concerns, please feel free to reach us at https://www.tracfone.com/support/contact-us. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We will be happy to assist you. Thank you.
A:AnswerHi. This is Jane from TracFone Wireless. No Monitoring. Without access to an app store like Google Play, flip phones do not have the applications or capacity to install parental controls. This means that your child's texts, calls, and activity on the device cannot be monitored or controlled.Thank you.
A:AnswerHi. This is Arianne from TracFone Wireless. Yes. The Alcatel MyFlip 2 has an SD card slot. You can insert a Micro SD with up to 32GB in size. Thank you.
A:AnswerHi. This is Franz from TracFone Wireless. This phone is actually a flip phone. This can still go to facebook, youtube and more. For further assistance, please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.
A:AnswerHi. This is Redje From TracFone Wireless. We appreciate your patience in this matter. Yes. Definitely you can use your number from another carrier to our. You may also check the compatibility of your device just by texting BYOP to 611611.To further assist you, please contact us via this chat link https://www.totalwireless.com/techsupport or by calling 1-866-663-3633. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Have a wonderful day!
A:AnswerHi. This is Cristy from TracFone Wireless. To get a handset tutorial and manual, you can text the word TUTORIAL to 611611. For further assistance, kindly copy this link https://www.tracfone.com/support/contact-us and paste it on a new window for chat support. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We will be happy to assist you. Thank you.
A:AnswerHi. This is Frank from TracFone Wireless. Thank you for reaching out to us. Before anything else, we would like to learn more about your query so we can provide the correct information. To further discuss this, please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
A:AnswerHi. This is Ramel from TracFone Wireless. Unfortunately, no. It is a system generated phone number. There's no fee in activating your device. Should you need assistance, please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
