A:AnswerHi. This is Frank from TracFone Wireless. We apologize for the inconvenience this may have caused you. Allow us to check your account so we can help you get through with the network update. To assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window so we can provide you with the best possible resolution. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
A:AnswerHi. This is Katrina from TracFone Wireless. We're sorry to know that you are having some issues with your phone service. Let us see what we can do to help you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
A:AnswerHi. This is Katrina from TracFone Wireless. Yes. As long as your service is still active, you can transfer your minutes, phone number and service days to this phone. Thank you!
A:AnswerHi. This is Jude from TracFone Wireless. We're sorry to hear that your phone will not charge. Please check your screen for the charging battery icon. If your phone is plugged in, the battery icon should appear on the screen with a lightning bolt icon. If the lightning bolt does not display on the battery icon, verify that you are using the charger / USB cable that came with your phone. Check both ends of the charger / USB cable, as well as the charger / USB dock on your phone, for damage of any kind. If there are no visible signs of damage, verify that your power outlet is in working order by using another appliance, such as a small radio or lamp. If you have another charger available that fits your phone, such as a car charger, you can try using that as well. If your battery still will not charge, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a good day.
A:AnswerHi. This is Ramel from TracFone Wireless. We're sorry to hear that. To further assist you with this issue, kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the keyword HELP to 611611. Thank you
A:AnswerHi. This is Frank from TracFone Wireless. Yes, you can transfer the minutes to the new phone and the phone comes with a SIM card inserted on it. Thank you.
A:AnswerHi. This is Lea from Tracfone Wireless. No, you cannot disable the feature of that specific button. If you need further assistance please contact us. Thank you.
A:AnswerHi. This is Ramel from TracFone Wireless. To check your balance, access the menu from the main screen. Press the “OK” key to enter the icons screen. Find the “Browser”. Browse through the apps using the navigation keys. Go to “MY SITES”. Press OK on “MY SITES” and your balance will be displayed. You can also check the word BALANCE to 611611.
A:AnswerHi. This is Frank from TracFone Wireless. You can keep your current monthly plan or the Auto Refill plan. You can also choose a new monthly plan for the new phone. Should you have further questions or concerns, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. Thank you.
A:AnswerHi. This is Cristy from TracFone Wireless. Unfortunately, no. Our branded phones are not carrier unlocked and can only be activated with our service. Also, the technology for this Alcated MyFlip 2 is CDMA. Thank you.
A:AnswerHi. This is Frank from TracFone Wireless. We're sorry for the trouble this may have caused you. Unfortunately, the phone does not have the option to let your purchase a service plan. However, you can purchase a service plan by texting the word BUY to 611611. You can also visit the TracFone website or use the TracFone My Account App. Should you need assistance, please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.