“hello I purchased these for my grandson but he said that they can't hear him where do I send these earphone to get checked?”
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He has to make sure the button on the cord is turned upwards/on. If that still doesn't work it could be his controller itself which has happened to me before the inner piece sucks on most of them or he just had a faulty headset and should swap it immediately. if the second headset still gives him issue I'd check to make sure the controller actually works.
Sorry, there was a problem. Please try again later.Go to turtle beaches website and email them
Sorry, there was a problem. Please try again later.I would look at the manual and or the box for information on who to contact. Also you could check turtle beach website and give them ring, but if that fells a best buy agent should be able to help you... https://support.turtlebeach.com/hc/en-us/articles/218942197-Return-Refund-Policy
Sorry, there was a problem. Please try again later.My Son had a similar problem until he raise the volume. It's the master volume located on the headset cord.
Sorry, there was a problem. Please try again later.It could be that he has the headset muted.
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