A:AnswerHi - Thanks for reaching out! We are sorry to hear that. We would be happy to help! Please contact our Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST for more assistance. Thank you! - Bowflex Team
A:AnswerHello Ann,
I purchased my Velocore in early December 2021. It had a loud, clicking noise from the rear wheel. I contacted Bowflex (waited on hold for 1'20" before someone answered) and they concluded that I needed to replace the flywheel. They shipped out a replacement (took about 2 weeks to arrive) then had a tecnician come out and replacement. Works great now!
Annette
A:AnswerPer the specifications information on the bike, the maximum user weight is 330#, not the 230# that someone else answered (username OverWeight).
A:AnswerHi Frank, The VeloCore Bike is not compatible with the iFit app, however the bike comes with a free 1-year membership to JRNY. JRNY offers adaptive workouts, real-time coaching, streaming entertainment, explore the world course, on-demand classes, and more. Hope this helps! – The Bowflex Team
A:AnswerThere was a heart rate monitor included - at least in my package. I almost missed it though as it was wrapped up in a lot of packaging and stuffed in amongst other things and shoved in to one of the many cavities in the foam packaging.
A:AnswerHello. We are unsure of when our Bowflex Velocore Bikes (both 16 and 22) are going to be back in store through our realtors such as best buy but, we recommend reaching out to our Sales Team at (800) 618-8853, Monday-Sunday, 7 AM to 6 PM PST in order to determine an estimation. Additionally, you may call your local best buy and inquire to them as they may know the exact dates! We wish you the best on your hunt for our Velocore Bike! -Bowflex Team
A:AnswerHi! - Thanks for reaching out! Great question! We would recommend contacting our JRNY Support team at (888) 986-5528, Monday through Friday 6 AM to 5 PM PST for more assistance. Thank you!- Nautilus Team
