I am recording from a camcorder. I hear audio but can see no video on the preview screen. I am connected exactly like the VIDBOX diagram shows. Help! null

Question

reric · Accepted Answer

I had the same problem. so instead of hitting the play button on the camcorder first then the vidbox. I hit record on the vidbox first then the play button on the camcorder. Now its possible I have this reversed but it is this process that is the problem not how you have it connected.

Answered by reric 5 years ago

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VIDBOX Customer Care · Answer

Please double-check your video connections first, then also check that the cable connection choice in the software is set correctly to the video connection type you are using (Composite or S-Video). Due to numerous possible reasons an issue like this could occur, we would recommend also check our Video/Audio Troubleshooting Checklist article on our support page or contacting the VIDBOX support team for further assistance.

Answered by VIDBOX Customer Care 5 years ago

“I am recording from a camcorder. I hear audio but can see no video on the preview screen. I am connected exactly like the VIDBOX diagram shows. Help!”

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