“I used the VIDBOX Video Conversion for PC. The problem is that the video when it goes to the computer is in black and white. I restarted the computer. I went out of VIDBOX, and went back into it again and it still is in black and white.”
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There are multiple reasons this could occur. Here are a few things to check: 1. If using the Advanced Mode of the software, make sure the Saturation slider is not at 0 (all the way to the left). This can be set that way if the Black & White (B/W) button was clicked. 2. Check the connections going between the video source and the VIDBOX capture device. Some connections, like S-Video or component connections, separate the color from the other video information. For S-Video, make sure no pins are bent or broken. This product is designed around composite video standards (yellow RCA) for video, and it will not support getting correct video from component (green, blue, red RCA). 3. If using a camcorder that came with AV cables, make sure those cables are fully seated and that you are using the appropriate set of AV cables. Misalignment or mismatching cables can create issues including black and white video, scrambled video, no video, buzzing in the audio, and missing audio. 4. Try uninstalling and reinstalling the program and the driver for the VIDBOX capture device. If these do not work or you are unsure about how to check some of these, please contact the VIDBOX Customer Care team through the VIDBOX website.
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