I purchased a Ring video doorbell more than a year ago, but I cannot get it to sync with my computer and phone. Can you help me get it set up my existing Ring product? null

Question

BritishBabe · Accepted Answer

I have the same issue, I installed the Ring 2 doorbell yesterday (not hard wired) no existing doorbell to replace. 
The Wifi will NOT connect. I tried hard booting three times and was up until 1:30 am installing and rebooting etc. tried again this morning and STILL won't connect to the wiFi. Computer's and phone connects. I don't have Cable only internet service. this answer to the question does not give the response if Geek Squad will connect the ring doorbell to the App. 
Please can you let me know if the wifi connectivity problem will be addressed. I fully charged the battery and installed the device, it's just not connecting.
Spins white light and never connects.

JimK · Answer

Sounds like the doorbell insn't on your WiFi network. Check the connection procedure in the installation manual, which is available on line. I hope this helps.

johncolts54 · Answer

If its not coming up on your phone might be a App issue. Check the settings to make sure the right ones are on to be notified.

“I purchased a Ring video doorbell more than a year ago, but I cannot get it to sync with my computer and phone. Can you help me get it set up my existing Ring product?”

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