“As per Vizio open box clearance and refurbished are not covered under factory warranty. Best Buy by phone says yes they do. Best buy's website clearly does not say this anywhere. Then old Google searches. Buyer should be informed. Check warranty Vizio”
1-4 of 4 Answers
Best Buy told me yesterday that Best Buy covers open box warranty for one year. The manufacturer answered on a different question different TV that the warranty starts 13 months when the manufactured date is and have to go by the serial number the X or letter at the end of serial number x equals 21 year the next two numbers is the week it was made in that year. Most people when they buy a TV they don't know the serial number Vizio and Best Buy have to get there act straight. I've talked to Vizio numerous times and to managers and they told me they don't cover opened box items their website does not list this under the warranty it just says as is clearance and refurbished are not covered under the 1-year warranty. Best Buy clearly needs to stay somewhere that all the open box are covered on there within store one year warranty a good place to suggest putting it would be where the open box listing is next to the description there's an info logo they can put it within that information easily. Hope this helps. The prior answer though the customer got lucky with me Vizio said they would replace my soundbar with a new one two days later I called back and they told me they canceled it saying it was out of warranty and it was within the one year of purchasing it with Best Buy.
Top 1000 Contributor
Sorry, there was a problem. Please try again later.Vizio saw my soundbar was open box excellent and canceled my claim after they said they were going to replace it with a new one. I've talked to two managers at Vizio and they try to use any excuse The prior answer just got lucky. Another Vizio answer from Vizio claimed it had a 13 month warranty from the manufacturer's date that is in the serial number at the end if there's an X or a different letter at the end that is the year x equals 2021 the two numbers behind that are the week of the year when it was manufactured that makes no sense because a lot of these open boxes may be sitting around for a while but what I found out yesterday Best Buy claims that open box carries a Best Buy in store one year warranty which is clearly not stated anywhere on the website. Vizio did not tell me anything weeks ago about a problem with the warranty and sent me a brand new remote in the mail that wasn't the problem The sound bar does not have control with multiple remotes I'm using the right HDMI cables to my Vizio OLED recently purchased. They're also is a delay in volume control with soundbar hooked up. If Best Buy clearly states when you look under open box excellent or fair or whatever is on there there's a little info logo which they tell you more about it what those conditions mean They can easily add in there that Best Buy warrants open box items themselves to save a lot of customers time. I have had bad luck with a lot of Best Buy items over the years My first Vizio elevate soundbar they sent to a different state and delivered it to an Amazon warehouse and said it was delivered to me UPS second one I ordered they canceled it with no reason didn't even let me know third one I was lucky the box was barely hanging open on the bottom. I spoke with Best Buy on the phone and conveniently get disconnected after 26 minutes which has happened many times and they have my number they did not call me back. I'm assuming they want me to gather up my 5.1.4 soundbar and take it to one of the stores to have one of them people there fix it that have heard some bad stories about with the geek squad just read the reviews on the geek squad purchases and you will see I will be looking further into it tried to call them today Best Buy and there was a 20 minute wait I'll call tomorrow. So just keep this in mind with purchasing a Vizio which I've had another sound bar that still works that is lasted me for 7 years no problem whatsoever. Vizio clearly states in its warranty that the warranty is one year from the purchase date it does claim though that clearance items refurbished items are not covered under warranty or as is items. They're updates on their website say the same. So if they start telling you something about the serial number that's ridiculous most people who purchase new or open box products don't know the serial number until they receive the item it's pretty petty a Vizio for what they do so be prepared if you buy it new you shouldn't have a problem but Vizio could still pull out that serial number manufactured date on you. My soundbar was an excellent condition it looked like it had not even been used the tape over the speakers were not pulled off and putting a different spot. The problem is Best Buy it is not listing this warranty information that they make a big bunch of sales on open box refurbished clearance. And have no set deal with Vizio because when Best Buy receives a TV on a return if it's missing the remote and they catch it they charge the customer for that remote and then sell it to some person that buys it and I've read reviews customers buying open box excellent and not having legs for the TV and Best Buy telling them to call Vizio well Vizio tells me that's what they do Best Buy should not take the return back if it's missing parts. And then maybe sell the TV is refurbished instead of open box excellent. And list the warranty. This ain't my first rodeo with warranties I had them do it on my car many years ago with the engine the it took me 5 weeks but I had the engine replaced under warranty that tried to deny the claim. Hope I've helped PS this is just with Vizio it could also work the same way with Sony and other name brands or anything that Best Buy sells open box or clearance.
- Top 1000 Contributor
Sorry, there was a problem. Please try again later.If you read the warranty information from Vizio it states no clearance items or open box. I called them for warranty on a 6 month old tv bought new from Best Buy but sold at a clearance price and they denied my coverage...
Sorry, there was a problem. Please try again later.Absolutely all VIZIO open box clearance and refurbished items are covered under factory warranty. I just had to take advantage of this myself. I bought a TV a Vizio TV that was open box. It was giving me problems. Manufactures warranty kicked in no problems and replace my TV.
Sorry, there was a problem. Please try again later.