“We have one of these and it has a hard time seeing all the way across the room when it’s in night vision mode. I’d like to get a separate IR illuminator to help with that. Is the camera sensitive to 850nm or 940nm light?”
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Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right. Thank you, -VTech Support Team
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