“We purchsed the cm18445 and we gave 3 lines that roll over that come in on one line from the wall. When we hook this line up to the console we do not get a dial tone and we are unable to complete the instulation. Can you please help?”
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Hi Angie, we are sorry that you are having an issue on getting a dial tone for the VTech CM18445. Please make sure that you have the compatible telephone wall jack for the phone. The type of telephone jack can only be a single line jack or a dual line jack. If you have one jack with 3 lines coming out of it, you may check with your telephone provider to split the jack into two. One jack for lines 1 and 2 and a separate jack for line 3. You can use an RJ14 when connecting the first 2 lines to L1/L2 port and an RJ11 for L3 port at the telephone base. If this does not help, please contact VTech Customer support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you!
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